The Road Traffic Department in Durban offers a range of services relating to road safety, licensing, traffic management, and municipal support through both provincial and municipal centres.
Primary Contact Details: For general road safety in Durban, you can contact Bonga Mpofu, Regional Manager: Road Safety at (031) 700 2222 or (031) 700 2223. The Road Traffic Inspectorate (RTI) Call Centre can be reached on 078 560 8279 for issues related to traffic management, enforcement, and road safety concerns. The Inspectorate offices operate Monday, Tuesday, Thursday, and Friday from 7:30am to 2:30pm and Wednesday from 8:45am to 2:30pm; they are closed Sundays and public holidays[1].
Municipal Support for Traffic Issues: The eThekwini Metropolitan Municipality provides additional support for residents regarding road, transport, and traffic complaints. To report faults, potholes, or other road issues, call 080 311 1111 or 080 131 3013, or email eservices@durban.gov.za[2]. Always request a reference number for follow-up when reporting any issue[4].
Sizakala Walk-in and Customer Service Centres:
- City Hall, 263 Dr Pixley Ka Seme St, Durban 4000 (Tel: 031 311 1111, Email: sizakala@durban.gov.za, open Monday-Friday 8am to 5pm)[8]
- Central Regional Office: 166 KE Masinga Road, Durban (Tel: 031 311 7198, open weekdays from 8:00 to 16:00)[3]
- Archie Gumede Thusong Centre: 1106 Zazi Road, open for walk-in complaints and traffic fine payments[6]
Sizakala Centres act as one-stop shops for municipal services including traffic fines, service complaints, information, and liaison with technical departments such as engineering and town planning[8].
Provincial Licensing Contact: For driving licenses and related queries, contact the Department of Transport, KwaZulu-Natal, Private Bag X9043, Pietermaritzburg, 3200. Key contacts are Cedric Miya (Email: Cedric.Miya@kzntransport.gov.za, Tel: (033) 355 8600) and Varusha Chetty (Email: Varusha.Chetty@kzntransport.gov.za)[5].
Additional Help: Residents who struggle to resolve road or traffic issues can escalate matters via ward councillors or community forums. Persistent follow-up using your reference number is encouraged for timely resolution[4].
References
- [1] KZN Transport – Contacts
- [2] eThekwini Metropolitan Municipality – Contact Details
- [3] Durban Municipality Contact Us
- [4] Fix Local – Reporting Road and Traffic Issues in eThekwini
- [5] Provincial Driving Licence Contact Details
- [6] Sizakala Walk-in Centres
- [8] Sizakala Customer Services – Durban
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